Shipping Policy

Last updated: 16 August 2026

At IMADOUR, we currently ship within the United Kingdom only.

1. Shipping Areas

We currently deliver orders to addresses within the UK.

We do not currently offer international shipping.

2. Processing Times

Orders are processed and prepared for dispatch after payment has been successfully received.

Please allow 1–3 business days for your order to be processed before it is dispatched.

During busy periods, promotions or unforeseen circumstances, processing times may take longer.

3. Delivery Times

Once your order has been dispatched, estimated delivery times will depend on the delivery service used.

Estimated delivery times are provided as a guide and are not guaranteed.

4. Shipping Costs

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

If we offer free shipping or promotional shipping rates, the applicable terms will be displayed on our website or at checkout.

5. Delivery Delays

While we aim to ensure your order arrives within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our control, including courier delays, severe weather, operational issues or other unforeseen circumstances.

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

6. Incorrect Delivery Information

Please ensure that your delivery address is correct before completing your purchase.

IMADOUR cannot be held responsible for delays or failed deliveries resulting from an incorrect or incomplete address supplied by the customer.

7. Lost or Damaged Orders

If your order arrives damaged, or you believe your order has been lost during delivery, please contact us as soon as possible with your order number and relevant details so that we can investigate the issue.

Nothing in this policy affects your statutory rights under UK consumer law.

8. Contact

If you have any questions regarding shipping or your order, please contact us through the contact details provided on our website.