Terms of Service

Last updated: 16 August 2026

Welcome to IMADOUR. By accessing our website or purchasing products from us, you agree to the following Terms of Service.

1. General

These Terms of Service apply to all visitors, users and customers of the IMADOUR website.

We reserve the right to update or change these terms at any time. Any changes will be posted on this page.

2. Products and Pricing

We make every effort to ensure that product descriptions, images and prices on our website are accurate.

However, minor variations in colour, appearance or packaging may occur.

We reserve the right to correct pricing or product information errors and to cancel an order where a significant error has occurred.

All prices displayed on our website are in GBP (£) unless otherwise stated.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to refuse or cancel an order where appropriate, including where products are unavailable or there has been an obvious pricing or listing error.

If we cancel an order after payment has been taken, you will receive a refund for the amount paid.

4. Payments

Payments are processed through the payment methods made available at checkout.

You confirm that you have the necessary authorisation to use the payment method provided when placing an order.

5. Shipping

We aim to dispatch orders within the timeframe stated on our website.

Delivery times are estimates and may be affected by circumstances outside our control.

Once an order has been dispatched, delivery may be affected by the relevant delivery provider.

6. Returns and Refunds

Our Return & Refund Policy applies to purchases made through our website.

Nothing in these Terms of Service limits or excludes any statutory rights you may have under applicable UK consumer law.

7. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, defective or not as described, please contact us as soon as possible.

We will deal with such issues in accordance with your legal rights and applicable consumer protection legislation.

8. Website Use

You agree not to misuse our website, attempt to gain unauthorised access to our systems, interfere with the operation of the website, or use the website for unlawful purposes.

We reserve the right to restrict or terminate access where necessary to protect our website, business or customers.

9. Intellectual Property

All content on this website, including our branding, logos, images, graphics, text, designs and other materials, is owned by or licensed to IMADOUR unless otherwise stated.

You may not reproduce, copy, distribute or commercially exploit our content without our written permission.

10. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers and other technology providers.

We are not responsible for interruptions or failures caused by third-party services where those matters are outside our reasonable control.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, IMADOUR will not be responsible for losses that could not reasonably have been expected to arise from your use of our website or products.

12. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, government actions, supply-chain disruptions, internet or telecommunications failures, or other unforeseen events.

13. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

Where you are a consumer, nothing in these Terms affects any mandatory consumer protection rights you may have under the laws applicable to you.

14. Contact

If you have any questions about these Terms of Service, please contact us through the contact details provided on our website.